We need to learn more about customer service in nigerians.shoprite staffs talk to customers rudely all d time. That serves her right. Customers are always right
Anon 13.11 customers r always right indeed,stupid some one just lost her job.fine she cud ave apoligise to her .buh den somw customers r rude they ave no social etiquett period.
Anon 13.11 customers r always right indeed,stupid some one just lost her job.fine she cud ave apoligise to her .buh den somw customers r rude they ave no social etiquett period.
They are only rude to people that don't know staff is staff not "staffs" and Nigeria is a country,the people there are Nigerians.Don't tell me its typo. Hehehe.you welcome.
Don't mind them jare u r right, customer service is crapppppp in naija! Esp those serving in fast food restaurants (TFC & KFC major hubs of rude attendants) frustration is the order of the day!!! (pun intended) mehn! I can't! I will go n spend money n try to enjoy myself them some fool will want to try itttt with me...It's not happening, do ur job as u r meant to n no1 leaves hurt.
No, she made a complaint to the manager about d woman's poor customer service and the MANAGER fired her. What should she have done or how was she to know the rude worker would get fired by her boss?? Or you too are in customer service and roll the same way with the lady? If work dey tire her she for sit down for house na? Na by force? when Shoprite no be your papa own u dey talk anyhow to customer. Sorry for losing your job sha. Maybe after this incident you might consider a change of job and leave customer service where you would be dealing with all manners of people. I suggest a job with machines or animals,,,,,
Serves the woman right!!! have got to stop!!! More of them should be sacked,so they can sit up & learn proper ways of treating customers. It isn't right & should not be condoned anywhere. Without those customers,will she have a job to start with? If she can't adhere to rules & guidelines of the job,she should do something else. We keep condoning this in Nigeria,as if it is the norm & we should just accept it as the status quo. This is the reason this country is not progressing. Serves her right,I say,again. More of them should be fired,then they will know the seriousness of their jobs! It is not accepted anywhere else in the world! Customer is king!
Did u just write to 'satisfy ur ego'? Y was she employed in d first place?,she was there to satify d customer not give them attitude.if she cnt do d job she was paid for right then she deserved wot she got. So u shud take several seat jor nd respect your customer cos customer is always right.if they stop patronising na to close down niyen
And you're proud to announce to the whole world you got her sacked? Shame on you fraggles on the rock look alike. I don't condone bad customer services, but you could have handled her well rather than get her sacked. It's nothing to boast about neither is it an achievement.
How did she get her sacked?? Did you read the story at all. No where she said she asked her to be fired!! Rather the worker called her stupid, she made a report to the "oga at the top" who FIRED d worker!!! How difficult is that to comprehend??? Nigerians sha, can take rubbish. That's why people for whom you're paying for a service feel like they are doing you a DAMN favour!!!
Totally agree! Didn't know getting someone sacked in the current economic climate is something to be proud of. There could have been a better way to deal with the situation.
Who told you she asked the girl to be sacked? If she reported her and her mananger thought it was the best course of action....so be it. she has learnt her lesson. she wont call a customer stupid another day.
Laughing at the fraggle rock reference. I watched it last month and it brought back good memories. Real old school. "Dance your cares away, worry's for another day. Let the music play, down at fraggle rock."
Nigerians are sooooooooooooooooooooooooooooo used to rubbish where we are paying for a service. People need to learn what good customer service is. I live somewhere where a worker CAN NOT absolutely not try this nonsense. You may frown of which customer may choose to report you but you dare not curse the customer. That is unpardonable.That the manager sacked the worker is not the lady's fault. How would she have known it would lead to that. Some would proceed with disciplinary action others warning, this manager chose to SACK. Not alter ego's fault. Nigerians you deserve better please...
Anon 14:40 must be d "stupid" shop rite assistant. The shop rite staff are known to be extremely rude. You, as a customer has to talk to them with caution. I talk from experience here. They r very rude. @ the Ikeja city mall, you can sample opinions around as to the store with the most saucy staff, they will tell u it's Shoprite.
We should get more of them fired so others can sit up. Calling a customer stupid is over the top.
I agree with her o!! Customer service is crap in naija....most of them do the work with frustration and they get jealous of customers rather than do their job, they can ask u: "who do u think u are" or "is it bcos u r driving big car" stupid statements that r not even warranted if they feel u have questioned them too much...n sick attitude like they forced them to work there! Good one jare Mo!!
Of course d attendant had every right 2 cal u stupid.1st of al goin 2 shoprite cos u dnt wanna enter d mkt 2 get tomatoes,wat r u feeling like?2ndly not knwing weree different items r bin placed.event witout bin told or askin 4 directns u wld c were 2matoes is bin placed.ode oshi.and u no shame u tweet am
i leave abroad and honestly you are free to ask a staff for anything you want and they will either direct you politely or even bring it to you so and here no staff will ever say to a customer are you stupid mennnn she will be fired asap
Do you realize how dumb and stupid you sound??If you prefer to buy your tomatoes at oyingbo by all means do so.But dont come here with your half brain spewing ignorance and stupidity.You sound as dumb as fuck!
this the most daft comment ever. i live outside Nigeria, there are no open market here for tomatoes, vegetables and wat have u. everyone is sold fresh at the hypermkt,supermkt inside shopping malls. mind u its called shopping malls, because you can find all except human head inside the shopping mall, and its the perogative of the shop attendant to guide with direction, enquiries cos thats wat they are employed for, over here i will sue the mgt of that shoprite for emotional trauma, imagine calling your customer stupid. if all customers all turn stupid and dnt patronise shoprite, wouldnt the place shut down? anuofia, thats everything is so medicre in Nigeria and u all leave it to God to solve for u when u can stand up for bad service.
i bet you are a sales girl @ano 13.33. you are very poor in the mind. going off point. wats your business where she chooses to buy her tomatoes from? is that the issueb from what you read? u are indeed the ODE. Rubbish. A mighty Hiss @u.
Nope! @ bee, a lot of us are as sensible as Moët so it mustn't be her doing d replies, and seriously tho it takes a very sad and depressed person to curse ppl out on blogs at d drop of a pin, geez...
Are u sure dats the real story babes....good for u....and u think is funny. Oppressor like u,happy someone is being sacked and u have the guts to say it??....
very true some Nigerians absolutely don't know how to serve a client, was there last year and experience the same treatment. as if they are rather doing the customer a favor forgetting it is the customer who pay their salaries and keep the employers businesses running.
Dat pic cannot b termed as NUDE! 4 all we know she cud hav bn wearing a boob tube maxi dress hugging dat guy! D only skin showing r her arm and d guy's back! Wr do ppl c nudity in dis? *rme* Stupid ppl! And der shud b a special 'customer service' course for nigerians! Most salesgirls act like sum1 forced dem 2 work! I hav experienced such rudeness and each time I cause a scene and cause dat fucking salesgirl out! Any salesperson lacking in customer service shud pray not 2 jam me cos I'm always ready 4 dem! Once, an idiotic salesgirl rolled her eyes cos I asked 4 a diff size for shoe and I said in a loud voice' who da fuck did u just roll ur eyes at?' den told her madam 2 train her properly and walked out d shop with ppl looking! Fuckers! Billie jean
Dis billie jean is definitely angry 24/7!! Honey work on ur anger issue cos such energy accumulates to cancer later in life blind me, tho I agree with u on d rude staff but u sure wer very angry lol!
Yes o, I totally agree with you, most nigerians need to be trained on Customer Service especially in relation to any business. Even when you are paying your own money and you are polite they seem to forget that the same services that they are performing is being performed by someone else and they should ideally be vying for repeat customers. On my sisters wedding the wedding decorator, after having collected her money, came late for decorating, changed plans totally and was still saying I am doing you a favour, forgetting the fact that she had been paid. She was lucky it was on the wedding day. She would have been fired.
So you are glad you got here fired congrats oooo omo baba olowo , oppressor , you have done very well clap for yourself . You could have cautioned her . Though No reason for her to have been rude No matter what , just maybe you my dear was condesending as well .
BULLSHIT. total rubbish, bcos of people like u {BUKS} Nigeria wont move forward wen u keep condoning rubbish. it is wrong it is wrong. say it as it is. there is just way tooo much mediocracy in the system.
IBERE! ask another silly question. Have you ever walked into a grocery store before. Do you always know where every single department is or how the store is designed. Unless you are guessing this is what Mo Abebe said to the sales girl which appears like she would have said that truly cos she seems so arrogant. Read the tweet sef "after my workout with UZI" ode oshi. Money miss road
I tot the same thing too.... like that is her first time going to shoprite... and lets say it was, i'm sure she would have seen it cos u pass the fresh products( fruits and veges) before you get to other items in the shop!
U guys don't get it. Is not about if she knows where it is or not. I can be looking at tomatoes and still ask you to show me.... Its your Job dude! That's what those attendants are paid to do. If I choose to ask you because I don't want to waste time walking around... Because ure an attendant, you should be able to show me where it is.... Save time and energy! The attendant was rude and she got punished! Period! Your customer can be rude, annoying, frustrating but you have to put up with it simply because it's your Job!!!!!! Haaa!
try walking into carrefour at the mall of the emirates dubai, the grocery section is enough to get u lost, thats wat the attendants are employed for, to help with directions, enquires and other customer related matters, then a customer dnt need to report any attendant for any ill behaviour to a client cos the more than 1000 camera eyes is enough to pick u out, either u get suspended without pay, sacked or deported.
@Kayinsola, i swear they dont get it. Nigeria and mediocrity.......this is why naija cant change. They are ignorant and wear it proudly. I dont live in naija so if i went there i'd certainly ask for stuff if i dont want to go through every aisle. And even if i knew where it was its their job to show me if i ask. Cos my purchases pays their salary. We have a loooooong way to go, thats if we're going anywhere.
Yes this chick is arrog\gant and a fast train wreck waiting to happen with her nasty ass attitude HOWEVER, naijas must learn and teach customer service. It is horrible how businesses allow their employees to treat paying customers. Bringing our business keep these workers employed so it would be nice if they treated the customers with utmost respect.
This MO whoever was probably very condescending but still that rep should have treated her with respect and left her to her fate. Pride they say comes right before a fall
The tomatoes are right in front of you as you walk in...in the produce department. Even I know this and I live in America and I have been to shop rite several times when I am in Lagos. Maybe the sales girl is right and your so called celebrity is actually really daft.
Interesting that people are calling this chick an oppressor because she demands to be treated with respect when spending her own money. Anyhow not surprised as most Nigerians are rude and wouldn't know good customer service if it smacked them in the face. Note she did not get the girl fired, the girl got herself fired for treating a paying customer with disrespect.
are you sure thats what happened cos you might ve been rude. someone just cant call you stupid except the tomatoes were right under your nose and the attendant thought you were pretty stupid not to notice.... hehehe
But wait, a sales girl/customer service rep calling a customer stupid? Yes she deserves to be served. I am a customer service manager and i will sack any member of my team that abuses a customer.
you guys are just beefing the girl,if u're so used to going to mile 12 to buy esa-tomatoes,let the person who knows how to buy healthy things do.those girls in shoprite simply get jealous of other girls unnecessarily.They tend to talk to you rudely for no specific reason. as for the sacked girl..SORRY,na wetin you chop belleful you.
Customer service is crap! I am certain a lot of us have experienced this,from rude staff to clueless and lazy staff! My sister went to a store and asked one of the staff a que, the idiot asked her for her pin!!! She declined and he told her "whatever" hissed and ignored her, unfortunately for him, her friend owns the store, dude got suspended. Even a lot airline staffs, hosts and hostesses, I've seen an aero hostess shout @ a passenger!
All d customer service reps @ starcomms need to get fired n never re-employed.The half-baked idiots think there can be a customer-service without customers
@anon 2:14,i feel u on dat STARCOMMS ish.Their customer service is non-existent and neither is their internet service.They keep ripping off customers n ontop of dat their customer service ladies're so uneducated n rude,i hear it's cos most of dem sleep with d supervisors.STOP USING STARCOMMS COS THEY'RE SHIT,GET A NEW SERVICE-PROVIDER
@bosslady,don't even get me started on those lying thieves.I destroyed their modem n phone when 1 stupid lady called Kido was so rude to mi.I used my hammer n broke dem into a thousand pieces.I'm surprised any1 still uses their services *rme
all the people condemning and cursing her are the one that condone mediocrity and are part of the reason Nigeria will remain stagnant. how dare a sales person call a customer stupid? customers are the ones that get their salaries paid!! i just wish the fired customer service person doesn't get another job anytime soon!! i plan to get a colleague way older than me fired regardless of the fact that he's a family man. call me wicked or mean or devil, i don't give a damn!! imagine my sub-ordinate in the office challenging and insulting me in front of every one cos he thinks he's older than me. he did it the first time and i warned him not to take my respect for him for granted and he has repeated it again. this time around i will see to it that he gets fired and i will have no regrets whatsoever!! Nice one Moet for getting the fool fired! yes, he or she is a fool cos no wise person will call a customer stupid no matter the provocation. simply walk away and call your superior to handle the matter!!
Nigerians are confused people. The attendant was hired to make shopping easier for patrons of the shop. Obviously she didn't do her work and she got fired. So, why blame the lady.
Please who are you too? What do u do. Never heard of you too???!!!! Sick and tired of crazy ass comments like this. Coming 2 Ladun's blog 2 form impt. Mtsweeeeeew
Ladun where is my comment???? U don start to dey use am for ritual abi?? E no go work o. I beg drop my comments o *rme*. Since morning na Moet Abebe story u fit write. Yet u can't upload comments. Ds na my Ist time yabbing u sha. I'm always at ur defence. Lol, its sweet 2 yab u sha. Oya, get to work. Lazy girl.
i have witnessed a shoprite attendant shouting on a customer and threatening to slap her,i was shocked!!! The incompetent manager could not control her. They definitely need customer relations training. If you have ever traveled or lived out of Nigeria you will understand where Moet is coming from. Customer service in Naija is nasty.
now to the pinkies in d awse who will jugde by what 1 party has said, pls get urselves som brains! @moet, i do not want to say u r foolish, if it happened d way u said it, u should not have made a press release about it.
In as much as i will absolutely disagree with an attendant being rude or outspoken to a potential customer, Moet, i still think there should be a better way to handle the matter, rather than reporting the poor girl to her superior officers and having her sacked, for all we know she might be d bread winner of her family, putting her back to d labour market isn't a gud way. imagine if someone reports ur bad attitude to Tajudeen Adepetu too and he fires you instantly?? 2 wrongs don't make a right....that's my own 1cent advice.takia
Abeg o..No vex.What wld hav been d proper manner 2 handle it?..U have probably not been in ds situation.Calling a customer stupid is d height of it jare.U are meant 2 SERVE,if U don't like it,retire 2 yo father's house where U can b king.
Abeg,cut d Moet gal some slack.How wz she 2 know d rude twat wld b sacked.She merely did d right thing by reporting,and d consequence of d action wasn't her fault.
In as much as d girl was rude,sm customers can b extremely rude as well.buh,moet havnt u ever been to shoprite?all d shoprite outlets in naija have dia fruits n vegs section right in front of u as u work in.all of dem,so i dnt knw hw u missed it.
Free the babe jare i would ve slapped d staff for goodness sake she is a customer n the staff had no right to call her stupid, so what if she is having a bad day??? insult a customer even if its 40 kobo she is spending u ve to respect. As for u fools insulting her abt pic dt pic is damn old,its not ur body, she is not ur sis or family. Yes say stuffs abt her she has moved on, she is a better person n also focused so u ppl shd move on n do something useful ok.... proud of u gal. Enemies will talk....Naff off bitches
And den u gurls heard Moet's side of d story nd jux concluded lyk dt.....for all we knw, it cud be moet dt Called d gurl "Stupid" nd prolly d young lady tried to defend herself... Moet aw do u sleep at nyt.....wen u got sm1, prolly d breadwinner of her fam fired.....all dis celebs sha!
Its pains to loose ones job but to think of it, the lady attitude towards customer is wrong to the extends calling her stupid, to examine the situation and the way the manager sacked her, one will need to deduce from this analysis: 1. The customer service lady may have been in the black book of the company for poor customer service. 2. Customer may have been reporting her most time for her attitude. 3. Maybe during the interrogation to the Customer service lady, she may have displayed an attitude before her employee, that they can not condone. 4. It depends on how Moet have reported her. 5.
All of you saying she got her fired or deserved being called stupid or didn't handle d matter well, I guess next time u ve bad customer service, drop on ur knees, kiss d feet of d attendant and BEG 2 take her 4 chinese!!! *rme* Mstcheeeeeew
You are simply unbelievable. Tell Ladun to call the attendant and Moët for town hall settlement so you can hear from both of them. Rubbish!!! There's no excuse at all for calling a customer " stupid ". Moët did the right thing by reporting to her boss.
Her story sounds like a testimony coz I culd tell she was realli happy abou it. Those of u in support of moet, av u heared the other side of the story? Or were u pple dere wen it hapund? Mind you, the lady cannot just say stupid. Moet must av triggered somtin..and we all knw moet.....some customers, wen patronizing u acts as if they are dashing you money, talk to you anyhow as if u not made by God. And on the other hand, some workers are rude too xpecially if they get som strands of dislike for the customer. So moet, u shuldnt be happy abou it, u don't even need to tell the world, writtn diz story, u just crucify urself coz u made it luk like u wanted her to be sack.
Lolz...wanna be my tutor Mr/ Miss........u don't even av a name.....Lol....u knw wat? First got a name for ur stinking self and maybe we could av a lil chat. Yeye pikin!
Right, first of all i 'd like to say this ISSUE good customer service is just not in the nature of most Nigerians. CUSTOMER SERVICE IS ABOUT POLITENESS, EMPHATHY, PATIENCE, CHEERFULNESS, RESPONSIVENESS, PROFESSIONALISM, ACTIVE LISTENING ETC. WE CAN IMAGINE IF HALF OF THE PEOPLE THAT COMMENT ON THIS BLOGS WERE CUSTOMER SERVICE CONSULTANTS OR ATTENDANTS. THE BUSINESSES THAT THEY WORK FOR WILL RUN DOWN IN NO TIME REASON BEING THAT THEY WILL ATTEND TO CUSTOMERS WITH HATE AND RUDENESS. WHAT I AM SAYING IN ESSENCE IS THAT IT IS NOT PARTICULARLY IN THE CULTURE TO SPEAK TO PEOPLE NICELY. ABROAD RIGHT FROM CHILDHOOD, WHETHER YOU LIKE IT OR NOT YOU ARE TAUGHT HOW TO BE POLITE TO PEOPLE, HOW TO SAY THANK YOU EVEN WHEN YOU ARE THE ONE DOING A FAVOUR. I THINK COMPANIES SHOULD START INVESTING IN TRAINING THEIR STAFF TO DEVELOP SATISFACTORY AND GOOD CUSTOMER SERVICE. THE FRUSTRATION THAT YOU EXUDE MOST OF THE TIME SHOULDNT FOLLOW YOU TO WORK. THAT BEING SAID IT IS NOT EASY TO LOOSE A JOB SO SORRY TO THE ATTENDANT. evanaija.blogspot.co.uk
Have worked as a customer care agent for 3years and I know customers are always annoying.my oga at the top told us customers are always right. Shoprite attendants are always rude .they treat the oyinbo pple special like.. She got served. Next time she will be calm with her customer
Ok... Seen!
ReplyDeleteWe need to learn more about customer service in nigerians.shoprite staffs talk to customers rudely all d time. That serves her right. Customers are always right
ReplyDeleteAnon 13.11 customers r always right indeed,stupid some one just lost her job.fine she cud ave apoligise to her .buh den somw customers r rude they ave no social etiquett period.
DeleteAnon 13.11 customers r always right indeed,stupid some one just lost her job.fine she cud ave apoligise to her .buh den somw customers r rude they ave no social etiquett period.
DeleteThey are only rude to people that don't know staff is staff not "staffs" and Nigeria is a country,the people there are Nigerians.Don't tell me its typo. Hehehe.you welcome.
Deletemoet is ur elder sister abi? did u go to school at all? i am sure the person who got servedn fired today speaks better than you!
Delete@ oyinkan..lol
DeleteDon't mind them jare u r right, customer service is crapppppp in naija! Esp those serving in fast food restaurants (TFC & KFC major hubs of rude attendants) frustration is the order of the day!!! (pun intended) mehn! I can't! I will go n spend money n try to enjoy myself them some fool will want to try itttt with me...It's not happening, do ur job as u r meant to n no1 leaves hurt.
DeleteYou made a woman lose her job just to satisfy your ego. Shame on you.
ReplyDeleteNo, she made a complaint to the manager about d woman's poor customer service and the MANAGER fired her. What should she have done or how was she to know the rude worker would get fired by her boss?? Or you too are in customer service and roll the same way with the lady? If work dey tire her she for sit down for house na? Na by force? when Shoprite no be your papa own u dey talk anyhow to customer. Sorry for losing your job sha. Maybe after this incident you might consider a change of job and leave customer service where you would be dealing with all manners of people. I suggest a job with machines or animals,,,,,
DeleteI am sure you are the attendant plz go get a job in ur village goat....
DeleteServes the woman right!!! have got to stop!!! More of them should be sacked,so they can sit up & learn proper ways of treating customers. It isn't right & should not be condoned anywhere. Without those customers,will she have a job to start with? If she can't adhere to rules & guidelines of the job,she should do something else. We keep condoning this in Nigeria,as if it is the norm & we should just accept it as the status quo. This is the reason this country is not progressing. Serves her right,I say,again. More of them should be fired,then they will know the seriousness of their jobs! It is not accepted anywhere else in the world! Customer is king!
DeleteShame on you! It wasnt/isnt about her ego. Its about what is right and what is wrong. If you tolerate crap, well then congratulations to you.
DeleteDid u just write to 'satisfy ur ego'? Y was she employed in d first place?,she was there to satify d customer not give them attitude.if she cnt do d job she was paid for right then she deserved wot she got. So u shud take several seat jor nd respect your customer cos customer is always right.if they stop patronising na to close down niyen
DeleteOh Shut up. Do u know how rude some staffs can be? I mean extremely rude. That serves her right. Rubbish!!!
DeleteAnd you're proud to announce to the whole world you got her sacked? Shame on you fraggles on the rock look alike. I don't condone bad customer services, but you could have handled her well rather than get her sacked. It's nothing to boast about neither is it an achievement.
ReplyDeleteHow did she get her sacked?? Did you read the story at all. No where she said she asked her to be fired!! Rather the worker called her stupid, she made a report to the "oga at the top" who FIRED d worker!!! How difficult is that to comprehend??? Nigerians sha, can take rubbish. That's why people for whom you're paying for a service feel like they are doing you a DAMN favour!!!
DeleteTotally agree! Didn't know getting someone sacked in the current economic climate is something to be proud of.
DeleteThere could have been a better way to deal with the situation.
Who told you she asked the girl to be sacked? If she reported her and her mananger thought it was the best course of action....so be it. she has learnt her lesson. she wont call a customer stupid another day.
DeleteTo reply her? So if u wr d one u will stoop low to start exchanging words with her right? Oh no sad! It serves her RIGHT
DeleteLaughing at the fraggle rock reference. I watched it last month and it brought back good memories. Real old school.
Delete"Dance your cares away, worry's for another day. Let the music play, down at fraggle rock."
If you don't know, ask somebody!
Nigerians are sooooooooooooooooooooooooooooo used to rubbish where we are paying for a service. People need to learn what good customer service is. I live somewhere where a worker CAN NOT absolutely not try this nonsense. You may frown of which customer may choose to report you but you dare not curse the customer. That is unpardonable.That the manager sacked the worker is not the lady's fault. How would she have known it would lead to that. Some would proceed with disciplinary action others warning, this manager chose to SACK. Not alter ego's fault. Nigerians you deserve better please...
DeleteIs her name now alter ego!
DeleteHehehen.
Ppl o.
What do u mean by current economic situation? If the shop attendant cared about her economic situation she would not have been rude
DeleteNice. This one is for all of us who have been slighted by nasty customer service but were too nice/chicken to do anything about it. Go Moet!
ReplyDeleteStupid u n u r happy.some customers are very rude period.
Deletewhy the insult ?? what is wrong with what prof x said?
DeleteShe's right anon 14:40... No need to call her stupid. Professor X I feel u jor! :)
DeleteShe's right anon 14:40... No need to call her stupid. Professor X I feel u jor! :)
DeleteAnon 14:40 must be d "stupid" shop rite assistant.
DeleteThe shop rite staff are known to be extremely rude. You, as a customer has to talk to them with caution. I talk from experience here. They r very rude. @ the Ikeja city mall, you can sample opinions around as to the store with the most saucy staff, they will tell u it's Shoprite.
We should get more of them fired so others can sit up. Calling a customer stupid is over the top.
Super story,abeg give the script to wale adenuga make he develop am......
ReplyDeleteI agree with her o!! Customer service is crap in naija....most of them do the work with frustration and they get jealous of customers rather than do their job, they can ask u: "who do u think u are" or "is it bcos u r driving big car" stupid statements that r not even warranted if they feel u have questioned them too much...n sick attitude like they forced them to work there! Good one jare Mo!!
ReplyDeleteIt's very simple,customers pay salaries.Fuck d girl that got fired...she got served!
Delete@Dick,i look out 4 ur comments on lib n ere.Ur pretty cool.Check ur email n kindly respond,ta ;)
DeleteHmmmm boss lady o fe gba kondo abi? No go fall for yahoo o! Looking out for comments indeed. Na today? Hahahaha
DeleteWho she be self? being on a music show has now made u a success abi? i pirry her when she the cards come crashing down mtscheeeewww
ReplyDeleteOf course d attendant had every right 2 cal u stupid.1st of al goin 2 shoprite cos u dnt wanna enter d mkt 2 get tomatoes,wat r u feeling like?2ndly not knwing weree different items r bin placed.event witout bin told or askin 4 directns u wld c were 2matoes is bin placed.ode oshi.and u no shame u tweet am
ReplyDeletei leave abroad and honestly you are free to ask a staff for anything you want and they will either direct you politely or even bring it to you so and here no staff will ever say to a customer are you stupid mennnn she will be fired asap
DeleteDo you realize how dumb and stupid you sound??If you prefer to buy your tomatoes at oyingbo by all means do so.But dont come here with your half brain spewing ignorance and stupidity.You sound as dumb as fuck!
Deletei know even know here to start for your matter
Delete*shakes head and walk away*
this the most daft comment ever. i live outside Nigeria, there are no open market here for tomatoes, vegetables and wat have u. everyone is sold fresh at the hypermkt,supermkt inside shopping malls. mind u its called shopping malls, because you can find all except human head inside the shopping mall, and its the perogative of the shop attendant to guide with direction, enquiries cos thats wat they are employed for, over here i will sue the mgt of that shoprite for emotional trauma, imagine calling your customer stupid. if all customers all turn stupid and dnt patronise shoprite, wouldnt the place shut down? anuofia, thats everything is so medicre in Nigeria and u all leave it to God to solve for u when u can stand up for bad service.
Deletei bet you are a sales girl @ano 13.33. you are very poor in the mind. going off point. wats your business where she chooses to buy her tomatoes from? is that the issueb from what you read? u are indeed the ODE. Rubbish. A mighty Hiss @u.
DeleteSo y do they pay d attendant if u need to figure it out urself? Tell me
DeleteSee how you just easily displayed your stupidity and ignorance !!!... You need to get out more ok... You're too timid!!..
DeleteMoet y r u here replying everybody's comment under anonymous, get a life poor talented lil ass
DeleteNope! @ bee, a lot of us are as sensible as Moët so it mustn't be her doing d replies, and seriously tho it takes a very sad and depressed person to curse ppl out on blogs at d drop of a pin, geez...
DeleteAre u sure dats the real story babes....good for u....and u think is funny. Oppressor like u,happy someone is being sacked and u have the guts to say it??....
ReplyDeleteDebbie shut up! Thanks
DeleteDebbie ode! So if u were cursed out wat wld u do? Cry and leave d store? Coward
Deletevery true some Nigerians absolutely don't know how to serve a client, was there last year and experience the same treatment. as if they are rather doing the customer a favor forgetting it is the customer who pay their salaries and keep the employers businesses running.
ReplyDeletewow!
ReplyDeleteItsebunite.wordpress.com
LOL.
ReplyDeleteDat pic cannot b termed as NUDE!
ReplyDelete4 all we know she cud hav bn wearing a boob tube maxi dress hugging dat guy!
D only skin showing r her arm and d guy's back!
Wr do ppl c nudity in dis?
*rme*
Stupid ppl!
And der shud b a special 'customer service' course for nigerians!
Most salesgirls act like sum1 forced dem 2 work!
I hav experienced such rudeness and each time I cause a scene and cause dat fucking salesgirl out!
Any salesperson lacking in customer service shud pray not 2 jam me cos I'm always ready 4 dem!
Once, an idiotic salesgirl rolled her eyes cos I asked 4 a diff size for shoe and I said in a loud voice' who da fuck did u just roll ur eyes at?' den told her madam 2 train her properly and walked out d shop with ppl looking!
Fuckers!
Billie jean
For once, I agree with you. Customer service is key!
DeleteOf course you did.
DeleteNow give yourself a pat on the back. Fool.
Real talk.
DeleteDis billie jean is definitely angry 24/7!! Honey work on ur anger issue cos such energy accumulates to cancer later in life blind me, tho I agree with u on d rude staff but u sure wer very angry lol!
DeleteTruth jor! Love me some Billie jean!
DeleteYes o, I totally agree with you, most nigerians need to be trained on Customer Service especially in relation to any business. Even when you are paying your own money and you are polite they seem to forget that the same services that they are performing is being performed by someone else and they should ideally be vying for repeat customers. On my sisters wedding the wedding decorator, after having collected her money, came late for decorating, changed plans totally and was still saying I am doing you a favour, forgetting the fact that she had been paid. She was lucky it was on the wedding day. She would have been fired.
ReplyDeleteSo you are glad you got here fired congrats oooo omo baba olowo , oppressor , you have done very well clap for yourself . You could have cautioned her . Though No reason for her to have been rude No matter what , just maybe you my dear was condesending as well .
ReplyDeleteBULLSHIT. total rubbish, bcos of people like u {BUKS} Nigeria wont move forward wen u keep condoning rubbish. it is wrong it is wrong. say it as it is. there is just way tooo much mediocracy in the system.
DeleteCautioned? Wen u call ur customer stupid
Delete@buks,
DeleteOmo baba olowo? Indeed!
She is an "O.B.O." The Abebe name being the selling point.
Deletemake she go rest for toilet jor......lyk we even care
ReplyDeleteBut this girl, are you daft? how can you not know where tomatoes are?
ReplyDeleteIBERE! ask another silly question. Have you ever walked into a grocery store before. Do you always know where every single department is or how the store is designed. Unless you are guessing this is what Mo Abebe said to the sales girl which appears like she would have said that truly cos she seems so arrogant. Read the tweet sef "after my workout with UZI" ode oshi. Money miss road
DeleteI tot the same thing too.... like that is her first time going to shoprite... and lets say it was, i'm sure she would have seen it cos u pass the fresh products( fruits and veges) before you get to other items in the shop!
DeleteU guys don't get it. Is not about if she knows where it is or not. I can be looking at tomatoes and still ask you to show me.... Its your Job dude! That's what those attendants are paid to do. If I choose to ask you because I don't want to waste time walking around... Because ure an attendant, you should be able to show me where it is.... Save time and energy! The attendant was rude and she got punished! Period! Your customer can be rude, annoying, frustrating but you have to put up with it simply because it's your Job!!!!!! Haaa!
Deletetry walking into carrefour at the mall of the emirates dubai, the grocery section is enough to get u lost, thats wat the attendants are employed for, to help with directions, enquires and other customer related matters, then a customer dnt need to report any attendant for any ill behaviour to a client cos the more than 1000 camera eyes is enough to pick u out, either u get suspended without pay, sacked or deported.
Delete@Kayinsola, i swear they dont get it. Nigeria and mediocrity.......this is why naija cant change. They are ignorant and wear it proudly. I dont live in naija so if i went there i'd certainly ask for stuff if i dont want to go through every aisle. And even if i knew where it was its their job to show me if i ask. Cos my purchases pays their salary.
DeleteWe have a loooooong way to go, thats if we're going anywhere.
Yes this chick is arrog\gant and a fast train wreck waiting to happen with her nasty ass attitude HOWEVER, naijas must learn and teach customer service. It is horrible how businesses allow their employees to treat paying customers. Bringing our business keep these workers employed so it would be nice if they treated the customers with utmost respect.
ReplyDeleteThis MO whoever was probably very condescending but still that rep should have treated her with respect and left her to her fate. Pride they say comes right before a fall
Heifer what o you know about her
DeleteThe tomatoes are right in front of you as you walk in...in the produce department. Even I know this and I live in America and I have been to shop rite several times when I am in Lagos. Maybe the sales girl is right and your so called celebrity is actually really daft.
ReplyDeleteShut up! The shop rite in surulere, the tomatoes are not right in front of u!
DeleteMy thoughts exactly like she doesn't know where they place tomatoes?*RME*as in ehen see forming oh!
ReplyDeletelol
ReplyDeletelol
ReplyDeleteInteresting that people are calling this chick an oppressor because she demands to be treated with respect when spending her own money. Anyhow not surprised as most Nigerians are rude and wouldn't know good customer service if it smacked them in the face. Note she did not get the girl fired, the girl got herself fired for treating a paying customer with disrespect.
ReplyDeletewhy is this news.... dont you know were the tomatoes are young lady.... plsssssssssssss take a seat
ReplyDeleteShut up
DeleteWe all know Moët indeed! What the fuck do u know about her? Nigerians and their assumptions!
Deleteand that attendant could ve been having a bad day o.
ReplyDeleteare you sure thats what happened cos you might ve been rude. someone just cant call you stupid except the tomatoes were right under your nose and the attendant thought you were pretty stupid not to notice.... hehehe
ReplyDeleteyour lady.... nobody cares
ReplyDeleteplllssss take a seat... we dont care
ReplyDeletewhy is this even news.....smmhhhh
ReplyDeleteyour face looked really bloated in your pic wit peju... p.s the dude turned his face away cause his damn right ugly..
ReplyDeletejst saying.
But wait, a sales girl/customer service rep calling a customer stupid? Yes she deserves to be served. I am a customer service manager and i will sack any member of my team that abuses a customer.
ReplyDeleteBut seriously,customer service is bad in Nigeria
ReplyDeleteyou guys are just beefing the girl,if u're so used to going to mile 12 to buy esa-tomatoes,let the person who knows how to buy healthy things do.those girls in shoprite simply get jealous of other girls unnecessarily.They tend to talk to you rudely for no specific reason. as for the sacked girl..SORRY,na wetin you chop belleful you.
ReplyDeleteSo u saying there are no healthy tomatoes in mile 12.
DeleteDumb ass. Just like Mo
So u saying there are no healthy tomatoes in mile 12.
DeleteDumb ass. Just like Mo
I like it dat serves her right
ReplyDeleteCustomer service is crap! I am certain a lot of us have experienced this,from rude staff to clueless and lazy staff! My sister went to a store and asked one of the staff a que, the idiot asked her for her pin!!! She declined and he told her "whatever" hissed and ignored her, unfortunately for him, her friend owns the store, dude got suspended. Even a lot airline staffs, hosts and hostesses, I've seen an aero hostess shout @ a passenger!
ReplyDeleteAll d customer service reps @ starcomms need to get fired n never re-employed.The half-baked idiots think there can be a customer-service without customers
Delete@anon 2:14,i feel u on dat STARCOMMS ish.Their customer service is non-existent and neither is their internet service.They keep ripping off customers n ontop of dat their customer service ladies're so uneducated n rude,i hear it's cos most of dem sleep with d supervisors.STOP USING STARCOMMS COS THEY'RE SHIT,GET A NEW SERVICE-PROVIDER
Delete@bosslady,don't even get me started on those lying thieves.I destroyed their modem n phone when 1 stupid lady called Kido was so rude to mi.I used my hammer n broke dem into a thousand pieces.I'm surprised any1 still uses their services *rme
Deleteall the people condemning and cursing her are the one that condone mediocrity and are part of the reason Nigeria will remain stagnant. how dare a sales person call a customer stupid? customers are the ones that get their salaries paid!! i just wish the fired customer service person doesn't get another job anytime soon!! i plan to get a colleague way older than me fired regardless of the fact that he's a family man. call me wicked or mean or devil, i don't give a damn!! imagine my sub-ordinate in the office challenging and insulting me in front of every one cos he thinks he's older than me. he did it the first time and i warned him not to take my respect for him for granted and he has repeated it again. this time around i will see to it that he gets fired and i will have no regrets whatsoever!! Nice one Moet for getting the fool fired! yes, he or she is a fool cos no wise person will call a customer stupid no matter the provocation. simply walk away and call your superior to handle the matter!!
ReplyDeleteNigerians are confused people. The attendant was hired to make shopping easier for patrons of the shop. Obviously she didn't do her work and she got fired. So, why blame the lady.
ReplyDeleteSorry please who is she. What does she do. Never heard of her
ReplyDeletePlease who are you too? What do u do. Never heard of you too???!!!! Sick and tired of crazy ass comments like this. Coming 2 Ladun's blog 2 form impt. Mtsweeeeeew
DeleteLadun where is my comment???? U don start to dey use am for ritual abi?? E no go work o. I beg drop my comments o *rme*. Since morning na Moet Abebe story u fit write. Yet u can't upload comments. Ds na my Ist time yabbing u sha. I'm always at ur defence. Lol, its sweet 2 yab u sha. Oya, get to work. Lazy girl.
ReplyDeleteI think you English is poor for a TV presenter. *How come.....*
ReplyDeleteI hope this helps you sleep well tonight.
Congrats on your achievement.
Smile#
i have witnessed a shoprite attendant shouting on a customer and threatening to slap her,i was shocked!!! The incompetent manager could not control her.
ReplyDeleteThey definitely need customer relations training. If you have ever traveled or lived out of Nigeria you will understand where Moet is coming from. Customer service in Naija is nasty.
now to the pinkies in d awse who will jugde by what 1 party has said, pls get urselves som brains! @moet, i do not want to say u r foolish, if it happened d way u said it, u should not have made a press release about it.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteI only hope the fired lady hasn't jazzed her. This is Nigerian, anything can happen!
ReplyDeleteShorite girls are so rude. The ones in Abuja are worse.
ReplyDeleteIn as much as i will absolutely disagree with an attendant being rude or outspoken to a potential customer, Moet, i still think there should be a better way to handle the matter, rather than reporting the poor girl to her superior officers and having her sacked, for all we know she might be d bread winner of her family, putting her back to d labour market isn't a gud way. imagine if someone reports ur bad attitude to Tajudeen Adepetu too and he fires you instantly?? 2 wrongs don't make a right....that's my own 1cent advice.takia
ReplyDeleteAbeg o..No vex.What wld hav been d proper manner 2 handle it?..U have probably not been in ds situation.Calling a customer stupid is d height of it jare.U are meant 2 SERVE,if U don't like it,retire 2 yo father's house where U can b king.
DeleteAbeg,cut d Moet gal some slack.How wz she 2 know d rude twat wld b sacked.She merely did d right thing by reporting,and d consequence of d action wasn't her fault.
"Cut d Moet gal some slack".
DeleteFor?
*i don't get*
Well said neks
Delete23:46,that's an expression,trying 2 say she shld b set free from d bashing shez gettin here cos of her action.
DeleteServes the attendant right. Live and learn!
ReplyDeletehttp://nenisnaija.blogspot.com/2013/03/anti-aging-green-tea-rinse.html
In as much as d girl was rude,sm customers can b extremely rude as well.buh,moet havnt u ever been to shoprite?all d shoprite outlets in naija have dia fruits n vegs section right in front of u as u work in.all of dem,so i dnt knw hw u missed it.
ReplyDeleteOI guys u all should run along don't you all ve things to do???
ReplyDeleteFree the babe jare i would ve slapped d staff for goodness sake she is a customer n the staff had no right to call her stupid, so what if she is having a bad day??? insult a customer even if its 40 kobo she is spending u ve to respect. As for u fools insulting her abt pic dt pic is damn old,its not ur body, she is not ur sis or family. Yes say stuffs abt her she has moved on, she is a better person n also focused so u ppl shd move on n do something useful ok.... proud of u gal. Enemies will talk....Naff off bitches
ReplyDeleteAnd den u gurls heard Moet's side of d story nd jux concluded lyk dt.....for all we knw, it cud be moet dt Called d gurl "Stupid" nd prolly d young lady tried to defend herself...
ReplyDeleteMoet aw do u sleep at nyt.....wen u got sm1, prolly d breadwinner of her fam fired.....all dis celebs sha!
Its pains to loose ones job but to think of it, the lady attitude towards customer is wrong to the extends calling her stupid, to examine the situation and the way the manager sacked her, one will need to deduce from this analysis:
ReplyDelete1. The customer service lady may have been in the black book of the company for poor customer service.
2. Customer may have been reporting her most time for her attitude.
3. Maybe during the interrogation to the Customer service lady, she may have displayed an attitude before her employee, that they can not condone.
4. It depends on how Moet have reported her.
5.
All of you saying she got her fired or deserved being called stupid or didn't handle d matter well, I guess next time u ve bad customer service, drop on ur knees, kiss d feet of d attendant and BEG 2 take her 4 chinese!!! *rme* Mstcheeeeeew
ReplyDeleteThis is just one side of the story. We have not yet heard the attendants side of the events of the said day.
ReplyDeleteYou are simply unbelievable. Tell Ladun to call the attendant and Moët for town hall settlement so you can hear from both of them. Rubbish!!! There's no excuse at all for calling a customer " stupid ". Moët did the right thing by reporting to her boss.
DeleteHer story sounds like a testimony coz I culd tell she was realli happy abou it. Those of u in support of moet, av u heared the other side of the story? Or were u pple dere wen it hapund? Mind you, the lady cannot just say stupid. Moet must av triggered somtin..and we all knw moet.....some customers, wen patronizing u acts as if they are dashing you money, talk to you anyhow as if u not made by God. And on the other hand, some workers are rude too xpecially if they get som strands of dislike for the customer. So moet, u shuldnt be happy abou it, u don't even need to tell the world, writtn diz story, u just crucify urself coz u made it luk like u wanted her to be sack.
ReplyDeleteYour English construction is a disgrace! Gosh!!!
DeleteGet yourself an education online rather than commenting on blogs!
Lolz...wanna be my tutor Mr/ Miss........u don't even av a name.....Lol....u knw wat? First got a name for ur stinking self and maybe we could av a lil chat. Yeye pikin!
DeleteWhat a dunce u are
DeleteRight, first of all i 'd like to say this ISSUE good customer service is just not in the nature of most Nigerians. CUSTOMER SERVICE IS ABOUT POLITENESS, EMPHATHY, PATIENCE, CHEERFULNESS, RESPONSIVENESS, PROFESSIONALISM, ACTIVE LISTENING ETC. WE CAN IMAGINE IF HALF OF THE PEOPLE THAT COMMENT ON THIS BLOGS WERE CUSTOMER SERVICE CONSULTANTS OR ATTENDANTS. THE BUSINESSES THAT THEY WORK FOR WILL RUN DOWN IN NO TIME REASON BEING THAT THEY WILL ATTEND TO CUSTOMERS WITH HATE AND RUDENESS. WHAT I AM SAYING IN ESSENCE IS THAT IT IS NOT PARTICULARLY IN THE CULTURE TO SPEAK TO PEOPLE NICELY. ABROAD RIGHT FROM CHILDHOOD, WHETHER YOU LIKE IT OR NOT YOU ARE TAUGHT HOW TO BE POLITE TO PEOPLE, HOW TO SAY THANK YOU EVEN WHEN YOU ARE THE ONE DOING A FAVOUR. I THINK COMPANIES SHOULD START INVESTING IN TRAINING THEIR STAFF TO DEVELOP SATISFACTORY AND GOOD CUSTOMER SERVICE. THE FRUSTRATION THAT YOU EXUDE MOST OF THE TIME SHOULDNT FOLLOW YOU TO WORK. THAT BEING SAID IT IS NOT EASY TO LOOSE A JOB SO SORRY TO THE ATTENDANT. evanaija.blogspot.co.uk
ReplyDeleteHave worked as a customer care agent for 3years and I know customers are always annoying.my oga at the top told us customers are always right. Shoprite attendants are always rude .they treat the oyinbo pple special like.. She got served. Next time she will be calm with her customer
ReplyDelete