Friday, January 6, 2017

Arik Air Threatens Disruptive Customers, Vows ‘All Measures’

Arik Air on Thursday lamented incessant attacks by some aggrieved passengers on its staff and property at the Murtala Muhammed International Airport in Lagos.

The airline made this known in a statement signed by its Communications Manager, Ola Adebanji.

The statement said the airline staff and property were attacked by the passengers on Wednesday while its flight operations were disrupted again on Thursday.

It said the issue started when the airline’s Lagos-New York flight was rescheduled from Wednesday to Thursday due to lack of aviation fuel.

“Our Lagos-Johannesburg service and Lagos- Accra service were also on ground awaiting fuel while the Lagos-New York service was standing by for fuel.

“Aviation fuel supply has been epileptic in the country over the past weeks where availability of stock and terms of service are not guaranteed on a consistent basis by the marketers.

“Arik Air pursued all possible options to source fuel for the international flights but when our Customer Service Manager approached the passengers to explain the situation to them, one of the passengers chased and attacked him.”

Mr. Adebanji said this was followed by a mob of passengers who brutally beat, kicked and chased the Arik Air staff through the terminal building up to the Immigration Section of the terminal.

He said the staff was later rushed to the hospital where he was treated for injuries sustained “during this reckless and inhuman attack”.

According to the spokesperson, Arik Air managed to source a small quantity of fuel and despite eventually sorting out the departure of the Johannesburg service, some of the passengers again on Thursday disrupted the airline’s check-in process.

He said this led to the cancellation of some of its international flights, including the Lagos-London Heathrow-Lagos service.

“Arik Air strongly condemns the incessant and increasing number of attacks on our staff and property in the recent months.

“As a flag carrier for Nigeria, the airline expresses it disappointment and dismay that the Aviation Security Department (AVSEC) of the Federal Airports Authority of Nigeria (FAAN) and all the other security agencies in the country cannot ensure or guarantee the safety of our personnel when on duty across the various airports in the country.

“This serious breach of security and lawlessness by some of the passengers to assault and cause bodily harm to the airline’s personnel cannot and will not continue to be tolerated.

“Passengers continue to take the laws into their hands and the severity and frequencies of such criminal acts are on the rise due to lack of appropriate action or preventative measures from the security agencies.

“The resort to verbal or physical violence in any form by a passenger is not acceptable to Arik Air and the airline would henceforth deploy all measures necessary against any passenger who takes the law into his hands.”

It said the airline would also pursue legal action and engage local and foreign security agencies to investigate, identify and prosecute, to the full extent of the law, all of those passengers in Nigeria and overseas, involved in the attacks.

Mr. Adebanji said the airline also intended to formally address the regulators, security agencies and aviation authorities both in Nigeria and overseas to get an immediate resolution to this matter.

“Security at our airports ought to be improved to guard against unwarranted and uncalled for assaults on airline personnel and passengers.

“Despite repeated appeals and calls for intervention on numerous occasions, the airport authorities and security agencies have done nothing to protect the lives of staff and property of Arik Air in the wake of these attacks.

” The same authorities are however spontaneous in sanctioning the airlines whenever there is a service disruption without providing adequate support or security to prevent passengers from disrupting the service in the first instance.”



  1. I don't condone violence either

  2. I'd trek to America than go with arik air

  3. I blame the people that still bother to use this airline. Mtchew!

  4. Arik Air should learn how to satisfy their passengers

  5. Arik never for once tendered a public apology addressing this issues but your staff and property is most important right,always full of excuses

  6. Arik never for once tendered a public apology addressing this issues but your staff and property is most important right,always full of excuses

  7. Arik never for once tendered a public apology addressing this issues but your staff and property is most important right,always full of excuses

  8. Is Arik the only airline operating now

  9. It was wrong for the passengers to have attacked the manager but then Arik should do the needful. A lot of us want to always support Nigerian businesses but the truth is that a lot of Naija biz owners do not know what best practices are...Icharity is the real deal ‎‎
    It is an online peer to peer donation program where you are expected to donate N6,000 to someone and you in turn get donation from 5people and earn 30,000 in the process this will then take you to the next grade, where you are expected to earn N300,000 with only 12k donation.‎

    In Icharity, you are expected to recruit 3 people ‎and they system will randomly provide 2 more people to make donation. However, its only in grade one that you are expected to recruit people. From grade 2 onward, the system will randomly connect you with those who will provide help.

    ‎Note: Your down lines pay directly into your account in grade one and whatever spill over you have goes to other 'down lines' who may not be able to get 5 people to provide the needed help. You can however, choose to get all the donations from all your spill over but that will be when you get to grade 5..... ‎

  10. Arik Air is frustrating and annoying