Adele stunned fans who had travelled to Las Vegas before her residency was cancelled as she called them on FaceTime.
The Hold On singer broke down as she offered her “apologies to fans” who had travelled to see the opening night of residency in Sin City.
She said: “I’ve shows in the UK this year, and I hope we can get together then,” she added.
“I do not want anyone to miss out. I just want to send my love to all those who have been left disappointed. From the bottom of my heart I am sorry.”
She held several weepy and heartfelt conversations, leaving some supporters in floods of tears.
Student Amiah Shaw, 19, from San Francisco, was one of the lucky ones to speak directly to the star.
She said: “Adele has been in my life from a very young age.
“She is everything to me.
“The disappointment of not seeing her perform was heartbreaking, but to be able to speak directly to her and be reassured she is ok is priceless.
“She promised she will be back to see us, and I know she will.
“I love Adele.”
About 50 of her loyal fans, known as Daydreamers, held a sing-a-long of the star’s hits at the entrance of the Colosseum at the moment she should have taken to the stage.